Shipping policy
At Zivlo, we are committed to delivering your orders in a transparent and reliable manner. Please review the information below to understand how shipping works.
Shipping Methods
We offer standard shipping for all orders. Our products are shipped directly from our trusted suppliers to ensure quality and efficiency.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation. Processing time includes order verification, quality checks, and packaging before shipment.
Orders placed on weekends or holidays will be processed on the next business day.
Delivery Timeframes
Once your order has been shipped, estimated delivery times are as follows:
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Standard Shipping: 7–15 business days
Delivery times are estimates and may vary depending on your location, carrier performance, and external factors such as customs processing.
Shipping Costs
We currently offer free shipping on all orders unless otherwise stated at checkout. Any applicable customs fees or import duties are the responsibility of the customer.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow a few days for tracking information to update, as it may take time for the carrier to scan the package into their system.
Delivery Issues and Delays
While we work closely with our shipping partners, delays can occasionally occur due to factors beyond our control, such as customs inspections, carrier delays, or weather conditions.
If your order has not arrived within the estimated delivery timeframe, please contact us and we will be happy to assist you.
International Shipping
Zivlo ships internationally to many countries. International delivery times may vary depending on destination and local customs processing.
Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
📧 [EMAIL ADDRESS]